Shipping policy
Where We Ship
We currently ship within the United States only.
| Ships to | All 50 U.S. states and Washington, D.C. |
|---|---|
| Not available | U.S. territories, P.O. boxes, and military addresses (APO/FPO/DPO) |
| Order processing | 1–2 business days. Orders are not shipped or delivered on weekends or holidays. |
| Delivery time | Typically 3–7 business days after shipment |
| Shipping fee | Calculated at checkout based on your order |
| Free shipping | Free on orders of $50 or more |
Order Tracking
You will receive a shipment confirmation email with your tracking number once your order has shipped. Tracking usually becomes active within 24 hours.
Delivery Delays
Delivery times are estimates and are not guaranteed. Delays may happen because of severe weather, carrier disruptions, or other events outside our control. During peak periods such as holidays and promotional events, deliveries may take longer than usual. Thank you for your patience.
Address Accuracy
Please make sure your shipping address is complete and accurate, including any apartment or unit number. If you notice a mistake, contact us right away. Address changes are possible only before your order has shipped. If a package is returned to us because of an incorrect or incomplete address or a missed delivery, we may deduct the return shipping cost from any refund or ask you to cover the cost of reshipping.
Missed, Lost, or Damaged Packages
Please watch for delivery notifications from the carrier. If your package arrives damaged or is lost in transit, see our Refund Policy or contact us at latib@madup.com.
Taxes
Sales tax is calculated at checkout where required.
Contact Us
Questions about your shipment? Email latib@madup.com. We respond within 1–2 business days (Monday to Friday, Korea Standard Time).